Terms and conditions

International Terms & Conditions

Displaylager.eu
Last updated: 1 February 2026

 

1. General Information

This webshop is operated by:

Displaylager.eu
Legal entity: Displaylager.dk A/S
Company registration number (CVR): DK24213110
VAT number: DK24213110

Registered address & warehouse:
Solbakken 22
DK-6500 Vojens
Denmark

Email: sales@displaylager.eu
Phone: +45 70 20 90 96
Website: www.displaylager.eu

These Terms & Conditions apply to all orders placed on Displaylager.eu.

 

2. Scope of Sales – B2B and B2C

Displaylager.eu sells to both private consumers (B2C) and business customers (B2B).

During checkout, you must select whether you are shopping as:

  • Private customer

  • Business customer

Prices will be displayed accordingly:

  • Private customers: prices incl. VAT

  • Business customers: prices excl. VAT (where applicable)

For deliveries outside Denmark, VAT handling follows EU and international VAT rules.

 

3. Ordering

Orders can be placed via:

  • Our webshop (recommended)

  • Email: sales@displaylager.eu

  • Phone: +45 70 20 90 96
    (Mon–Thu 08:00–16:00, Fri 08:00–15:30 CET)

Once your order is placed, you will receive an order confirmation by email.

 

4. Prices & VAT

All prices are stated in EUR unless otherwise specified. Prices may also be displayed in the currency of your selected country.

VAT is charged according to:

  • Your customer type (private or business)

  • Your delivery country

  • Applicable EU VAT regulations

Displaylager.eu reserves the right to:

  • Correct typographical or pricing errors

  • Cancel orders placed at clearly incorrect prices

 

5. Delivery Times

Standard products (no printing)

Orders placed on business days before 14:00 CET are usually dispatched the same day.

Estimated delivery time:

  • EU countries: 2–5 working days

  • Outside EU: depends on destination

Printed and custom-made products

Delivery time is calculated from receipt of print-ready PDF:

  • Posters & roll-ups (under 1.5 m): 3–5 working days

  • Large roll-ups, flags, textile prints: 7–10 working days

  • Alubond boards & foil: 5–7 working days

Delivery times are estimates and may vary. Faster delivery may be possible by prior agreement.

 

6. Shipping & Delivery

Shipping costs are calculated automatically during checkout and depend on:

  • Destination country

  • Order value

  • Weight and size

  • Shipment type (parcel or pallet)

  • Shipping method

In rare cases, shipping costs may require manual adjustment. Customers will be notified before dispatch.

Delivery times may be affected by customs, public holidays, or force majeure events.

  • Smaller shipments: GLS or equivalent international courier

  • Pallet shipments: international freight carriers

If you request delivery without signature, this is at your own risk.

For delivery to remote or non-standard locations, please contact customer service before ordering.

 

7. Payment

We accept the following payment methods:

  • Visa

  • Mastercard

  • Invoice (approved business customers)

  • EAN invoice (public institutions)

  • Bank transfer

Bank transfer payments are not covered by chargeback schemes.

Payment timing

  • Standard products: charged upon dispatch

  • Printed/custom-made products: charged immediately

 

8. Reservation of Amounts

For card payments, the amount may be reserved by your bank until:

  • The payment is captured, or

  • The reservation expires according to your bank’s policies

Displaylager.eu does not control reservation periods.

 

9. Retention of Title

All goods remain the property of Displaylager.eu until full payment has been received.

 

10. Right of Complaint (Warranty)

We provide a 24-month warranty in accordance with the Danish Sale of Goods Act. This warranty does not affect any mandatory rights you may have under applicable consumer protection laws in your country of residence.

The warranty covers manufacturing defects and faults not caused by misuse or normal wear.

Complaints must be submitted within a reasonable time after discovering the defect.

Return address for complaints:
Displaylager.eu
Solbakken 22
DK-6500 Vojens
Denmark

 

11. Right of Withdrawal

Consumers (B2C)

You have a 14-day right of withdrawal, starting from the day you receive your goods.

You must notify us before the deadline via:
Email: sales@displaylager.eu

You then have 14 days to return the goods.
Return shipping costs are borne by the customer.

Estimated return costs:

  • Parcel shipments: up to €100

  • Oversized or pallet goods: up to €150

Business Customers (B2B)

No automatic right of withdrawal applies.

Returns may be accepted only by prior agreement and are subject to return transport costs and a handling fee of 15%.

Returns sent without prior notice may be refused.

 

12. No Right of Withdrawal for Custom Products

The right of withdrawal does not apply to:

  • Printed products

  • Custom-made or personalized items

  • Products manufactured to specific dimensions or designs

 

13. Refunds

Refunds are processed within 14 days of receiving:

  • The returned goods, or

  • Proof of return shipment

Refunds are made using the original payment method.

 

14. Liability

Displaylager.eu cannot be held liable for:

  • Force majeure events

  • Indirect or consequential losses

  • Delays caused by carriers or customs authorities

 

15. Complaints & Dispute Resolution

If you are a consumer residing in the EU, you may submit a complaint via the EU Online Dispute Resolution (ODR) platform:
https://ec.europa.eu/odr

 

16. Privacy & Data Protection

We process personal data in accordance with:

  • GDPR

  • Danish Data Protection Act

Your data is used only for:

  • Order processing

  • Customer service

  • Legal obligations

Full privacy and cookie policy is available on our website.

 

17. Governing Law & Jurisdiction

All agreements are governed by Danish law.

Any disputes shall be settled by the Danish courts unless mandatory consumer protection laws apply.

 

18. Contact

For questions regarding orders, delivery, or returns:

Email: sales@displaylager.eu
Phone: +45 70 20 90 96

Displaylager
Solbakken 22 6500 Vojens Danmark
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